Problems With The Zoomerang Survey Engine?
I have had a few people tell me that they had trouble taking the survey, if you have problems it may be browser issues. Check your browser or try taking the survey from another machine. More details below.
Proper Settings in Internet Explorer
To check or modify browser settings in Internet Explorer, open your browser and using the menus, go to Tools/Internet Options. Then:
Go the Security tab and click on the Custom Level button.
For the items in the ActiveX Control and Plug-ins section, make sure you have the following settings:
Download signed Active X Controls - PROMPT
Download unsigned ActiveX Controls - DISABLE
Initialize and script ActiveX Controls not marked as safe - DISABLE
Run ActiveX controls and plug-ins - ENABLE
Script ActiveX controls marked safe - ENABLE
For the items in the Cookies section, make sure you have the following settings:
Allow cookies that are stored on your computer - ENABLE
Allow per session cookies - ENABLE
In the Microsoft VM section, set the Java Permissions item to HIGH SAFETY.
Click OK to save any changes you may have made.
Now go back to the General Tab and do the following:
Click the Settings button in the Temporary Internet Files section.
For the item Check for newer versions of stored pages, select Every visit to the page, then click OK.
Now click the Delete Files button and click OK to delete your temporary internet files. These files could be one source of the problem you are having and deleting them is harmless.
Proper Settings in Netscape Navigator
To check or modify browser settings in Netscape, open your browser and using the menus, go to Edit/Preferences. Then:
Click on Advanced and make sure you have the following settings:
Enable Java Script checkbox - selected
Accept all cookes radio button - selected
Now open the Advanced folder by clicking on the + next to it
Click on Cache and make sure the Every time radio button is selected for how often the document in cache is compared to the document on the network (NOTE that this item has a different name/options depending on the version of netscape you have)
Click the Clear Memory Cache button
Click the Clear Disk Cache button
If You Still Have Problems
We are aware that older versions of AOL sometimes experience connectivity problems and are working diligently to correct any compatibility issues. If your issues aren't resolved after following the instructions above, submit a request using the Ask a Question tab. Please include the following information about your Zoomerang account, computer system, network and internet connection in the request:
Browser and version (Internet Explorer 5.5, etc.)
How you are connected to the internet (dialup, T1, DSL etc.)
Your Internet Service Provider if not in the office/on T1 (Pacific Bell, etc.)
Your operating system (Windows 2000, Mac SO X, etc.)
The URL of the Survey
The account login under which the survey was created
Screen shot of the error message, if possible
Posted by johncass at June 8, 2005 9:06 AM
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Tracked on June 12, 2007 10:01 PM
I am a previous user of Zoomerang.com. However, right now I am using StellarSurvey.com, http://www.stellarsurvey.com. It has all the features of Zoomerang, if not more, and it is 5 times cheaper. Plus, with StellarSurvey you can create unlimited free account.
Posted by: Kathryn at January 20, 2006 1:42 PM